Política de reembolso
🔄 RETURN & REFUND POLICY – YOUSOO STORE
📅 Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in original condition
- Must include original packaging
- Must not show signs of wear or damage
❌ Non-Returnable Items
We do not accept returns for:
- Items on sale or clearance
- Gift cards
- Worn or damaged items (not due to our error)
📦 Return Process
To initiate a return:
- Contact us at yousoostore@gmail.com
- Provide your order number and reason for return
- Wait for return instructions
👉 Do NOT send items back without contacting us first.
💸 Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
⚠️ Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos as proof
👉 We will offer:
- Replacement
or - Full refund
📍 Lost Returns
We are not responsible for returns lost in transit.
We recommend using a tracked shipping service.
🔄 Exchanges
We do not offer direct exchanges.
If you want a different item:
- Return the original product
- Place a new order
📩 Contact
For returns and refunds inquiries:
yousoostore@gmail.com